Lisa DouglasHow Lisa Douglas’ resume changed from so-so to ‘rock star’ in just six weeks.

In the past two years, Lisa Douglas has been promoted to a management position and received three pay increases for her job performance at ENT and Allergy Associates, a major regional healthcare organization. She now has her sights set on a Regional Manager position.

It’s hard to believe that just two years ago she was an unemployed stay-at-home mother, looking for a way to get back into the workforce. Enter Jobs Waiting.

Through the program’s six week career readiness boot camp, Douglas participated in career coaching and job development sessions which helped to launch her on a path back to work, and toward a career.

The Resume Gap

Leading up to Jobs Waiting, Douglas enjoyed the ten years she spent at home raising her five children. She was actively involved in their lives and community: she served as a PTO executive board member and was an elected member of the local school board. But she felt she had more to offer. Ready for a change, she started going on job interviews. But nothing seemed to fit. What’s more, her skills were rusty, and the job market had changed.

Yet, she was experienced. She had over a decade of experience as an operations manager at IBM and in that role managed a staff of 180 people. Prior to that, she worked in cryptography for the U.S. Navy. She was also a leader in her community: she was elected as a town councilwoman in North Salem, and racked up 5,000 subscribers to her blog about local politics.

Looking for a way to bridge the gap on her resume and find a new, fulfilling job, Douglas signed up for Jobs Waiting in the fall of 2015.

“In the first week of boot camp, I found a new career path in healthcare that I hadn’t previously explored,” says Douglas. “I realized that there was much more to it than the clinical side; there were back office and management positions. And because it was healthcare, people were concerned with helping others, which I liked.”

‘A Huge Asset’

By the end of the boot camp, Douglas says her resume and LinkedIn profiles became “rock star” versions of what they had been before. She perfected her “elevator speech,” gained confidence in what she had to offer, and courage to apply for jobs she would not have previously considered. “Jobs Waiting was a huge asset. The career coaches and job developers helped me to see my skillset in a whole new way,” she says.

She applied for a job in the billing department at ENT and Allergy, and was instead hired as a customer service manager in its Patient Rapid Response Call Center. After her recent promotion, Douglas now has the opportunity to interview new candidates to work in the call center. When she meets a candidate from the Jobs Waiting program, they present very well, she notes.

“Jobs Waiting candidates are, nine times out of ten, more eager, more prepared, and more confident than other candidates I meet,” she says.



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