Diana Natal OrdonezNew Job: Accounts Payable Specialist, MedExcel USA

Old Job: Health Care Operations Specialist, EmblemHealth

Biggest Takeaway from Jobs Waiting: Boosted Confidence

Diana Natal-Ordonez had a 20+ year career as a health care operations specialist, most recently at the New York City offices of health insurance provider, EmblemHealth.

During a major company reorganization in 2015, she was among 150 employees who were laid off. After searching for a job for over a year, she became frustrated: the jobs she applied for in Orange County were low-paying. It got to the point where she felt there wasn’t a single job in that would be a good fit.

But that soon changed. While on a visit to Puerto Rico to visit her godmother, she received a text from her friend Hector Maldonado, an employee of Orange Works Career Center, one of seven career centers in the Hudson Valley participating in Jobs Waiting. He texted: “I know you’re out of work and think this program might help. ” That same day Natal-Ordonez went online, filled out the survey, and was thrilled to be accepted into the program.

“I can’t say enough about Jobs Waiting; it’s a phenomenal program! They really wanted me to succeed. When I first started boot camp they even helped me with transportation, so I could drive to interviews and now, my new job.”

She says the program helped her most by:

• Boosting her confidence
• Motivating her to keep looking for a position
• Preparing her for job interviews
• Providing financial assistance for transportation and training

After completing the Jobs Waiting “boot camp,” Natal-Ordonez enrolled at Board of Cooperative Educational Services (BOCES) in a class in medical coding and billing, which was funded by the Jobs Waiting program. She now has her certification in professional coding – AAPC. “I used to do coding, but I was never certified before,” she says. “This is an important designation that will help me throughout my career.”

The class was taught by Rebecca O’Dell of MedExcel, a medical management services company based in New Windsor. According to Natal-Ordonez, “She made sure I had all the skills I needed to pass; I never would have passed the certification exam without Rebecca.”


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